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FAQ

Several of our customers have specific questions about our professional cleaning services. Here are just some of the frequently asked questions we hear at OCM. If you have more questions, please call OCM at 309-830-0549 or email OCM at info@callOCM.com.


Who is The Organic Cleaning Machine and are they trustworthy?
Since 1998, Lety McCloud (called by one of her first customers an “organic cleaning machine”) has been cleaning homes and businesses in and around McLean County. Today, The Organic Cleaning Machine, Inc. (OCM) is still family owned. In addition to being rated A+ by the Better Business Bureau (BBB), many of our customers, including some that have been with us from the beginning, frequently refer us to their new neighbors and co-workers as well as provide references for our prospective customers. We are fully licensed and insured and our cleaning service teams are supervised.
Do you clean homes just once, or do you have to clean long-term?
How much do you charge for cleaning?
Do I have to be home during house cleanings?
At what time does the OCM cleaning team arrive?
How do I communicate with OCM?
Who will be cleaning my home?
What if something is damaged during a home cleaning?
What if my home is not cleaned to my satisfaction?
Do I have any liability for worker's comp, insurance or employment taxes?
Who provides the cleaning supplies and equipment?
How are holidays, family illness or other rescheduling needs handled?
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